General Summary:
The Inside Sales Account Representative position is responsible for supporting partner practices across all VetSource solutions to ensure maximum benefit for both parties. These individuals are focused on increasing sales, ongoing goal setting, business reviews and problem solving. The Inside Sales Account Representative will preserve trusting relationships with our customers. Well rely on you to find ways to outperform our competition and maintain our companys positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, youll maintain strong relationships with our companys clients to boost our brand and profits in the long-run.
Essential Duties:
Include, but are not limited to the following. Management reserves the right to assign or reassign duties and responsibilities at any time.
Responsible for building relationships. Connecting with team members, VetSource partners and practices in a
positive manner to solve problems and grow business every day.
Increase current customers usage of VetSource Solutions through continued business analysis, goal setting and
workflow enhancements as well as being a liaison with sales team to upsell new solutions.
Key communication conduit with partner practices for anything that would be impacting their Home Delivery
business.
Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team to opportunities for further sales within key clients.
Letting customers know about other products the company offers.
Attending meetings with clients to build relationships with existing accounts.
Achieving client relationship targets and KPIs as set by the Head of Sales.
Working closely with Account Managers and Sales Consultants.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Updating the CRM and ensuring account managers are aware of changes within clients.
Passing leads to the sales team and following up on progress.
Liaising with internal departments to ensure client needs are fulfilled effectively.
ORGANIZATIONAL RESPONSIBILITY STATEMENT
In addition to the job-specific responsibilities listed above, all employees are expected to support and model VetSources Core Value Principles:
Do the right thing every time; Treat others the way you want to be treated; Embrace Change;
Be innovative; Get it done; Work hard, have fun!
Employees will be held accountable for knowledge and effective application of these principles.
Experience and Qualifications:
Strong communication and interpersonal skills with the ability to effectively listen and communicate
information in a clear and concise manner.
Ability to build and maintain a high level of customer satisfaction.
Ability to perform gap analysis and effectively communicate outcome as well as proposed improvement plan.
Strong organizational and time management skills with ability to work independently.
Excellent writing skills with great attention to detail.
Must be team-oriented and work well with teams across the organization, possess a positive attitude and work
well with others.
Excellent customer service skills with ability to effectively diffuse and resolve customer complaints.
Experience using email, instant message, Microsoft Excel, Microsoft Word. Knowledge of SalesForce CRM a plus.
Experience in sales or customer service is preferred.
Proven experience in Client Relationship Management.
Ability to use multiple computer programs at once.
Aptitude for fostering positive relationships.
Ability to learn how to navigate unfamiliar computers programs quickly.
Self- motivated with a strong desire to learn new products and technologies.
Ability to work in a fast-paced, rapidly changing environment.
Attention to detail and accurate data entry in a fast-paced environment.
Responsible for proper telephone and email etiquette with a friendly can-do attitude.
Supervisory Responsibilities:
None
Preferred Qualifications:
BSc/BA in Business Administration or similar field.
Associates Degree. Years of experience may be considered in lieu of degree.
Experience in veterinary practice management.
Minimum 1 year Customer Service experience.
Bi-lingual preferred, but not required.
Education:
Associates Degree. Years of experience may be considered in lieu of degree.
Note:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k).
VetSource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.